FREQUENTLY ASKED QUESTIONS

Product related
Q: What wood is used to make the puzzle?
A: We use sustainably sourced birch plywood, and all our products are FSC certified, safe and environmentally friendly.
Q: What size is the puzzle?
A: See the specific dimensions on each product page.

Customization service
Q: Can you customize maps of special areas?
A: Limited customization services are available. Please send your requirements to oakenfield@geowoodpuzzles.com for feasibility assessment and quotation.
Q: How long does it take to make a custom order?
A: It usually takes 2 weeks to make, and complex designs may require additional time.

Order delivery
Q: How long does it take to deliver an order?
A: 7 working days for European countries and 12 working days for non-European countries.
Q: Do I need to pay customs duties?
A: There is no customs duty for orders within Europe, and non-European countries may incur import taxes and fees (paid by the recipient).

Installation and use
Q: Do I need to assemble the puzzle myself?
A: All puzzle pieces are pre-cut and include assembly instructions.
Q: Can it be hung on the wall?
A: Contains hidden hanging slots, no additional frame required. It is recommended to use non-trace hooks.

After-sales service
Q: What if I lose a puzzle piece?
A: Free piece replacement service is available (limited to 3 pieces), please contact oakenfield@geowoodpuzzles.com.
Q: What is the return policy?
A: Accept returns of unopened products within 30 days, excluding customized products. See the return policy page for details.

Wholesale cooperation
Q: Is there a dealer program?
A: Retailers are welcome to contact oakenfield@geowoodpuzzles.com for wholesale price lists and requirements.

www.geowoodpuzzles.com – Let the world take shape in your hands 🌍