SHIPPING INFORMATION

  1. Shipping within Europe
    ●Standard delivery time: 7 working days
    ●Cooperative logistics: DPD Standard, DHL Parcel Europe
  2. Shipping outside Europe
    ●Standard delivery time: 12 working days
    ●Cooperative logistics: DHL eCommerce
  3. Order processing

3.1 All orders will be processed within 2 working days

3.2 Customized products require an additional 5 working days to produce

3.3 A confirmation email with a tracking number will be sent after shipment

Shipping fee description

4.1 The actual shipping fee is calculated on the checkout page

4.2 Influencing factors include:
●Destination country
●Total order weight
●Package size

  1. Shipping precautions

5.1 All puzzles are made of: shockproof corrugated paper boxes
●Waterproof lining
●Corner reinforcement protection

  1. Customs and taxes

6.1 Within Europe: Duty-free (including VAT)

6.2 Non-European countries: Import taxes and fees may be incurred
●Beared by the recipient
●It is recommended to check local policies in advance

  1. Delivery issues
    ●7.1 Tracking query: Use the tracking number in the email
    ● Check on the logistics provider’s official website
    7.2 Delayed processing:
    ● Extreme weather/customs inspection may cause delays
    ● If you have not received it more than 7 days after the estimated time, please contact:
    oakenfield@geowoodpuzzles.com

This policy applies to all orders from www.geowoodpuzzles.com.